1. Exchange Guidelines & No-Refund Terms

1. No monetary refunds are provided for prepaid Orders

2. A one-time replacement request may be raised within 72 hours of delivery for (a) defective/damaged Product, or (b) incorrect Product delivered.

3. Eligibility conditions:

   • Product must be unused, unopened, sealed in original manufacturer packaging with all accessories & IMEI/serial no. intact

   • For open-box delivery, any issues must be reported to the delivery partner immediately; the item can be returned on the spot.

4. After inspection and approval, a replacement of the same model (or store credit if unavailable) will be dispatched within 2 business days.

5. Products damaged due to misuse, electrical surges, liquid ingress or unauthorised repairs are excluded from replacement.

2. Open-Box Delivery Protocol

1. The delivery executive opens the package in your presence.

2. Customer verifies:

   • Physical condition (no dents, cracks)

   • IMEI/serial matches invoice

   • All box contents present

3. If any issue is detected, you may hand the item back immediately; no payment or replacement ticket is needed at that moment.

4. Upon warehouse validation, a replacement device ships within 2 business days (subject to stock).

3. Customer Responsibilities at Receipt

Upon delivery or pick-up you must:

1. Inspect outer packaging for damage or tampering.

2. Verify IMEI/serial and product model.

3. Sign the delivery sheet or enter OTP to confirm receipt.

4. Retain invoice, warranty card & accessories; these are required for warranty claims or 72-hour replacement under our No-Refund Replacement Policy. Failure to follow these steps may affect eligibility for replacement.